Many UK organisations these days are facing an upward struggle to find suitable candidates to fill their permanent and temporary positions. In ever tightening markets it can be difficult to find that perfect person with the required skill set. Using employment services can alleviate these issues providing a one stop shop for all your available positions. Choosing the correct provider can make a huge difference to the whole recruitment process and, especially, the end result. There are therefore a number of considerations to make before choosing a service provider
Identify Your Requirements
What kind of business are you in and what kind of positions are you trying to fill? If your company specialises in a niche area you may need a specific type of employment service that has the experience in recruiting individuals in the areas you require. If your requirements cover a broader range then the task may be a little easier, multiple providers can be used to give you a wider choice of candidates.
What's Included in the Service?
Different agencies will have differing levels of service, so it is important to know what will be provided. One of the main reasons you will have outsourced your employment services will be to save yourself valuable time so you wouldn't expect to have to sort through CV's personally! Ask the provider about their manual screening processes to ensure that you won't be receiving applications from unsuitable individuals.
Service Levels Agreements
Employment services are often used to provide quality individuals in short timescales. You will often be required to fill positions as quickly as possible so it is important to know what service level agreements, if any, are offered. Many companies will strive to provide you with a number of candidates for a particular position within a few days. These proclamations will give you an excellent idea of the connections that they have within the specified field. Specialised areas for recruitment may take a while longer but if your requirements are for more generalised positions then the candidate base should be large and responses should be quick.
Do They Practice What They Preach?
The employment service will be putting you in touch with your prospective candidates but do they practice what they preach? Do they develop their own staff or recruit the skilled individuals you would expect? It is always a good idea to do some investigations yourself. You will certainly put a lot more trust in a company that employs trained consultants at the top of their game as they will be more likely to find you the best match for your posts. The providers should be proud to show off their accolades so just ask!
Customer Feedback
One of the best ways to ensure the success of any service is to listen to the reviews. Current or previous customer testimonials shouldn't be hard to come by. With a wealth of knowledge available on the internet, a bit of digging will certainly provide you with the vital information you require. Many customers will be happy to share positive experiences but even more likely to report the failings they may have encountered. Use this information to give you an initial idea of the performance of the company.
The Sales Pitch
Most communication with such companies will often be completed via telephone or email. An effective way in which you can gauge the professionalism and potential of a service provider will be asking them to complete a presentation showcasing the benefits of their services. They should be happy and eager to promote the service. The effort that is put into their pitch will often show you how dedicated they may be when working with you.
It will then become time to decide on an employment service. Using the information that you have gained from the previous steps, you should be in suitable position to pick between your short listed companies.
Communication is the Key
Once you have decided on a particular provider it is of utmost importance to keep up regular communication throughout the process. Feedback to the company will be most useful for both parties. Positive comments will help to ensure that a continued level of service is provided. Sharing any concerns regarding the providers' selections will be even more important. If you feel that you are receiving inadequate candidates for your available positions make sure that this is communicated to your account manager. Resolving issues such as this as early as possible will be vital to future successful selections.
Finally, it is always a good idea to stay in touch with the contacts you have built up through the entire process. Even if you are only exchanging emails every few months, the effort will be worth it. You never know when you may need to call on other services to fill those vital positions in the future.
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17 March 2010
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